Case Studies

Redesigning Front End Patient Flow at Northwest Community Hospital

An emergency department that is proficient in its evaluation and management of patients usually has a high level of staff and patient satisfaction. Our Northwest Community Hospital team was inspired to redesign their patient intake processes during a significant renovation of their physical plant. Five major components were essential to successfully complete a project of this scope. Read more

Reducing Length of Stay at Inova HealthPlex

In mid-2009, Inova HealthPlex ECC was experiencing significant growth in patient volume. Average volume in June through September 2009 was 106 patients per day compared to an average of 89 patients per day during the same period the previous year. While an increase in volume is good, it was leading to challenges with patient flow, increasing length of stay times and admission boarding delays. Read more