Leadership Team


Thom Mayer, MD, FACEP, FAAP

Founder and CEO

Thom MayerDr. Thom Mayer is recognized as one of the nation’s foremost experts in leadership and management in emergency medicine. His work has been recognized by the American College of Emergency Physicians (ACEP) as well as the American College of Healthcare Executives (ACHE).

Dr. Mayer has twice been honored by ACEP as its Outstanding Speaker of the Year. He has lectured on key clinical and leadership issues for ACEP for each of its past twenty-five Scientific Assemblies. He is the Keynote Speaker for ACEP’s Emergency Department Director’s Academy(EDDA) and is the Chief Editor of the landmark textbook, Emergency Department Management: Principles and Practices.

Dr. Mayer is one of only four Medical Directors for the Studer Group, a testimony to his deep expertise in customer service training and the level of respect in which he is held by Quint Studer.

Dr. Mayer is one of the nation’s foremost experts on sports medicine and has served for nearly ten years as the Medical Director of the NFL Players Association.

On September 11, 2001 Dr. Mayer served as one of the Command Physicians at the Pentagon Rescue Operation, coordinating medical assets at the site. The BestPractices physicians at Inova Fairfax Hospital were the first to successfully diagnose and treat inhalational anthrax victims duringthe fall 2001 anthrax crises, and Dr. Mayer has served the Department of Defense on three separate Defense Science Board Task Forces on Bioterrorism, Homeland Security, and Weapons of Mass Destruction.


Kirk Jensen, MD, MBA, FACEP

Chief Medical Officer

Kirk JensenDr. Kirk Jensen is one of the most widely respected experts in patient safety, performance improvement and patient flow, and has held numerous leadership positions with the Institute for Healthcare Improvement (IHI). Dr. Jensen chaired, for many years, both IHI’s Learning Community on Hospital-Wide Patient Flow and the IHI Learning Community on Emergency Department Flow. He currently leads the innovative seminars Cracking the Code to Hospital-Wide Patient Flow and Perfecting Emergency Department Operations.

Dr. Jensen was on the expert panel and site examination team for Urgent Matters, a Robert Wood Johnson Foundation Initiative focusing on reducing ED crowding. Dr. Jensen is the Capstone Speaker at the American College of Emergency Physicians (ACEP) Directors Academy, leading ED directors through process improvements in patient flow, error reduction and managing change. He is also a Studer Group Medical Director.

Dr. Jensen is directly responsible for the coaching, mentoring, and career development of each BestPractices Medical Director. Dr. Jensen has been involved in coaching and/or consulting with over 200 hospitals nationwide and has developed some of the most innovative and creative solutions in emergency medicine.