When Hiring, Screen for the Customer Service Gene

Posted by BestPractices on May 9 2011

The hiring of a new employee may be the most expensive decision you ever make. We believe that you must hire for customer service. Many people would say that customer service is a part of their interview process but there is usually a disconnect between our words and our actions. Two of the best questions that we can ask when we interview people are:

1) What is the worst thing I’m going to hear about you?

2) Who am I going to hear it from?

The central focus of hiring right is to check the qualities as closely as you check the qualifications.

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